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E2E Passport - Training - Train the Trainers

Train the Trainers

Purpose and Audience
The purpose of this session is to provide local trainers with the knowledge and skills they will need to undertake Passport training and support. Trainers could be Provider or Connexions based managers, administrators or practitioners chosen because of their skills and experience to train their colleagues.

Overview
Training trainers follows four guiding concepts. Trainers need:
This session takes the need for familiarity as its starting point but covers each of the remaining three concepts as it progresses.

The session starts by examining the E2E Learners? ice-breaker activity progressing on to the Passport Concepts presentation. Those taking part are then given space to explore Passport from a Learner's and an Adviser's perspective using printed Task Sheets. Further tasks explore interactive Learner / Adviser sessions. After a short break delegates are introduced to the Passport Manager programme before concluding with a general discussion covering user issues, support and troubleshooting.

Capacity
Because of the intensive nature of this session, numbers need to be capped at 10 but 6-8 is a more comfortable number to ensure each participant is given the time and attention they need.

Programme Details
The session starts by asking colleagues to consider an activity that examines the characteristics of E2E learners and the kind of support they need considering its purpose and effective use. The Passport Concepts presentation is handled in a similar way. In order to become familiar with both Passport itself and the induction training tasks that support it, delegates will be given time to explore without interruption. This exploration will cover basic navigation and content from a learner's perspective; setting up a new learner using the adviser-only side of the program; and then using this learner to explore selected Passport tools via a learner / adviser dual login. This part of the programme concludes with an opportunity for those taking part to ask questions and raise issues.
After a short break, the Passport Manager program will be introduced. This is then followed by the final practical element of this session, namely to undertake basic admin tasks using this program. We conclude with a consideration of ways of supporting trainers via the Support website and telephone helpline and discussing ways of dealing with issues from colleagues.

Programme